At FiveElementsFlow.com we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
Personal Information: Name, Email Address (when you sign up for free readings or newsletter), Date of Birth and Birth Time (required for BaZi calculations), and Payment Information (if you purchase premium services).
Automatically Collected Information: IP address, browser type and version, operating system, device type, pages visited, and referring website.
2. How We Use Your Information
We use information to: Provide Services (deliver BaZi readings and reports), Send Communications (newsletters and promotional emails), Process Payments, Improve Our Website, Customer Support, and Legal Compliance.
3. Cookies and Tracking Technologies
We use cookies to remember your preferences, understand how you use our website, deliver personalized content, and track advertising effectiveness. You can control cookie preferences through your browser settings.
4. Third-Party Services
We may share your information with Payment Processors (Stripe/PayPal), Email Service Providers (MailChimp/SendGrid), Analytics Tools (Google Analytics), and Hosting Providers.
5. Data Retention
We retain your personal information for as long as your account remains active or needed to provide services. You may request deletion by emailing support@fiveelementsflow.com.
6. Your Rights (GDPR & CCPA Compliance)
You may have the right to Access, Rectification, Erasure, Restriction, Portability, Objection, and Withdraw Consent. Email us at support@fiveelementsflow.com to exercise these rights.
7. Data Security
We implement SSL encryption, secure servers with firewall protection, regular security audits, and limited data access. However, no method of transmission over the Internet is 100% secure.
8. Childrens Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
9. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page.
11. Contact Us
FiveElementsFlow.com | Email: support@fiveelementsflow.com
Thank you for trusting FiveElementsFlow.com with your information.